Generic Management_Skills Course_L4 – Module 6: Budgeting and Module 7: Customer Service

Module 6: Budgeting and Module 7: Customer Service

Master the financial and external relationship skills essential for frontline management: accurately controlling costs and ensuring exceptional service delivery.

Why Enroll?

• Manage Departmental Costs: Learn to read and manage a basic budget, track expenses, and reduce wasteful spending.
• Forecast Resource Needs: Accurately project future spending requirements for staffing, equipment, and operations.
• Define Service Standards: Implement clear metrics and procedures for delivering high-quality customer experience.
• Handle Difficult Customers: Master techniques for de-escalating complaints, resolving issues, and turning unhappy customers into loyal advocates.