Conflict Management Level 3 – Knowledge Topic 3: Difficult Interactions and Handling Conflict

Knowledge Topic 3: Difficult Interactions and Handling Conflict

Gain practical, hands-on skills for managing the most challenging conflict situations, from passive-aggressive behaviour to outright verbal aggression. Handle any confrontation with poise.

Why Enroll?

• Handle Aggressive Behaviour: Learn techniques to stay calm and assertive when confronted with hostile or challenging individuals.
• Address Passive Resistance: Identify and address hidden conflicts and behaviours that undermine team unity and progress.
• Mediate Complex Disputes: Gain the confidence to step into high-stakes conflicts between colleagues or departments for resolution.
• Maintain Professional Boundaries: Learn to enforce respectful boundaries and maintain professional composure under intense pressure.