Free PDF Peoplecert ITIL-4-Specialist-High-velocity-IT - ITIL 4 Specialist: High-velocity IT Exam Valid Exam Vce

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q32-Q37):

NEW QUESTION # 32
A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?

A. Use popular networking sites to promote and provide online user support
B. Implement a 'shift-left' approach to provide support and downloadable help articles
C. Provide simple online support and contact numbers for the service desk
D. Use machine learning chatbots to anticipate the needs of the users and provide solutions

Answer: C

NEW QUESTION # 33
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments
B. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
C. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
D. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload

Answer: D

NEW QUESTION # 34
Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?

Answer:

Explanation:
Making feedback processing visible for everyone

NEW QUESTION # 35
Users often do not provide feedback because they do not believe it will be addressed.
Which is the BEST method for encouraging users to submit feedback in this situation?

A. Offering rewards for providing feedback
B. Conducting mandatory feedback surveys
C. Making feedback processing visible for everyone
D. Reducing the number of feedback channels

Answer: C

NEW QUESTION # 36
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the complaints?

Answer:

Explanation:
Analyse the patterns of business activity

NEW QUESTION # 37
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