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NEW QUESTION # 63
Which of the following software programs would be BEST to use lo store information related to business transactions?
Answer: A
Explanation:
Customer relationship management (CRM) software would be the best to use to store information related to business transactions. CRM software is a type of software that helps businesses manage their interactions and relationships with current and potential customers. CRM software can store and organize information such as customer contact details, purchase history, preferences, feedback, complaints, etc. CRM software can help businesses improve customer service, satisfaction, loyalty, retention, and revenue1
NEW QUESTION # 64
During the execution phase, user accepted testing failed; nonetheless, the vendor PM is insisting that the
program manager approve the invoice for this phase. Which of the following actions should the Program
manager take?
Answer: D
Explanation:
The program manager should schedule a call with the vendor PM and vendor executive to review the
statement of work (SOW), which is a document that defines the scope, deliverables, timeline, quality, and
payment terms of the project. The program manager should clarify the expectations and criteria for user
acceptance testing (UAT), which is a process of verifying that the system meets the user's requirements and
expectations. The program manager should also discuss the reasons for the UAT failure and the corrective
actions needed to resolve the issues. The program manager should not approve the invoice until the UAT is
successfully completed, as this would compromise the quality and value of the project. The program manager
should also not escalate the issue or work on a compromise without first reviewing the SOW and
communicating with the vendor12.
NEW QUESTION # 65
One of the key steps in controlling changes lo software is obtaining approval. Which of the following statements best describes the reason for this key objective?
Answer: C
Explanation:
Obtaining approval for changes to software is crucial to ensure that the changes do not negatively impact other functionalities of the software. Approval processes typically involve a review that assesses the potential impacts of the change, which helps in mitigating risks associated with the change.
References = The answer is based on standard project management practices and the typical use of change control processes in software development. For detailed information, please refer to the CompTIA Project+ Study Guide and other official CompTIA resources.
NEW QUESTION # 66
During the testing phase of a project, the legal department rejected a deliverable due to compliance issues. The project manager reviewed the risk register and triggered the mitigation plan for this item. Which of the following documents should the project manager update next?
Answer: D
Explanation:
An issue log is a document that records and tracks any issues that arise during a project and how they are resolved1. It is different from a risk register, which records and tracks potential risks that may or may not occur during a project2. When a risk becomes an issue, it means that it has occurred and has a negative impact on the project. Therefore, the project manager should update the issue log next to document the compliance issue, its cause, its impact, its priority, its owner, and its resolution status3. Updating the issue log will help the project manager communicate the issue to the stakeholders, monitor the progress of the mitigation plan, and prevent similar issues from happening again4. References = CompTIA Project+ PK0-005 Certification Study Guide, Chapter 11: Executing Projects Part 2, page 331; Project Risk Mitigation Guide + Starter Kit | Smartsheet, Risk Register section; How to Make a Risk Management Plan (Template Included) - ProjectManager, Risk Register section; Issue Log - Project Management Knowledge, Introduction section; Issue Log Template: Free Download | ProjectManager, Introduction and How to Use an Issue Log sections.
NEW QUESTION # 67
Which of the following would be the NEXT document a project manager should update once the need to procure goods and/or services is identified?
Answer: A
Explanation:
Explanation
The statement of work (SOW) would be the next document that a project manager should update once the need to procure goods and/or services is identified. A SOW is a document that defines the scope, deliverables, schedule, and terms and conditions of a project or contract. A SOW typically includes information such as purpose, scope of work, location of work, period of performance, deliverables schedule, applicable standards, acceptance criteria, special requirements, and payment schedule. A SOW can help to establish a common understanding and agreement between the client and the service provider on what needs to be done and how it will be done.
NEW QUESTION # 68
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