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Cisco 820-605: Cisco Customer Success Manager exam is an industry-recognized certification that validates the skills and knowledge required for a customer success manager. 820-605 exam is designed for professionals who want to demonstrate their expertise in enhancing customer experience, driving adoption, and ensuring customer retention. 820-605 Exam evaluates the candidates on their ability to manage customer expectations, develop and execute success plans, and effectively communicate with customers.
Cisco Customer Success Manager Sample Questions (Q137-Q142):
NEW QUESTION # 137
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)
- A. time to market
- B. business growth
- C. sustainability
- D. credibility
- E. cost efficiency
Answer: C,E
NEW QUESTION # 138
Refer to the exhibit. What does this health score indicate?
- A. The customer needs to purchase more licenses.
- B. The customer is unlikely to renew this license.
- C. The customer is unlikely to advocate for this product.
- D. The customer needs to consume more of this product.
Answer: C
NEW QUESTION # 139
Which definition of customer success is true?
- A. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- B. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
- C. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- D. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
Answer: B
Explanation:
The true definition of customer success is A, which states that it is the business methodology of ensuring customers achieve their expected and unexpected outcomes while using your product or service. This encompasses the holistic approach of customer success to ensure customers find value in the product or service, beyond just the anticipated results
NEW QUESTION # 140
You notice a decline over lime in your customer's usage of your product. Which action do you consider?
- A. Show the customer a comparison of the solution versus the competition.
- B. Tell the customer a new solution will soon be available.
- C. Re-assess the customer's business process and outline the capability of the solution.
- D. Carefully tell the customer to get more people to use your product.
Answer: B
NEW QUESTION # 141
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
- A. Re-enforce the time to value of the solution
- B. Give the customer a discount on a future purchase
- C. Provide the customer with a chargeable deployment service
- D. Suggest that the customer replace their existing staff
Answer: A
Explanation:
The Customer Success Manager should consider re-enforcing the time to value of the solution. This involves communicating the benefits and potential impact of the solution on the customer's business operations and objectives, emphasizing how timely deployment can lead to quicker realization of these benefits.
NEW QUESTION # 142
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