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Salesforce Field-Service-Consultant Exam is a certification exam designed for professionals who want to demonstrate their expertise in field service management using the Salesforce platform. Field-Service-Consultant exam is intended for individuals who have experience in implementing and managing field service operations, and who want to validate their skills and knowledge in this area. Salesforce Certified Field Service Consultant certification is recognized globally and demonstrates a professional’s ability to implement and manage field service solutions using Salesforce.
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Salesforce Field-Service-Consultant Certification Exam is designed for professionals who are responsible for implementing and managing field service operations in their organization. Salesforce Certified Field Service Consultant certification validates the skills and knowledge required to design, configure, and manage field service solutions using Salesforce technologies. Salesforce Certified Field Service Consultant certification is ideal for professionals who are looking to expand their career opportunities in the field service industry.
Salesforce Certified Field Service Consultant exam validates an individual's knowledge and expertise in implementing Salesforce Field Service solutions. Salesforce Certified Field Service Consultant certification is ideal for professionals who are involved in designing and deploying field service solutions for their organizations. Field-Service-Consultant Exam measures the individual's ability to create and manage work orders, manage service territories, optimize scheduling, and ensure customer satisfaction.
Salesforce Certified Field Service Consultant Sample Questions (Q58-Q63):
NEW QUESTION # 58
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers
- A. Create a Workflow to close the Milestone when the Wrap Up is complete.
- B. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- C. Create custom fields to capture that the Wrap UP Activities have been completed.
- D. Create a Process Builder to close the Milestone when the Wrap Up is complete.
- E. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
Answer: A,C,E
NEW QUESTION # 59
Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
- A. Create a Product Request and a Product request line item.
- B. Create a Shipment and a Productrequest line item.
- C. Create a Work Order Line Item and a Product request line item.
- D. Create a Product Consumed and a Produc request line item.
Answer: A
Explanation:
This option allows creating a record to request products from another inventory location and adding product request line items for each product requested. References:https://help.salesforce.com/s/articleView?id=sf.
fs_product_requests_overview.htm&type=5
NEW QUESTION # 60
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
- A. Aerial Routing
- B. Service Resource Dashboard
- C. Street-level Routing
- D. Service Appointment Reports
Answer: C
Explanation:
Explanation
This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. References:
https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm&type=5
NEW QUESTION # 61
which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers
- A. Appointment List
- B. Color Palettes
- C. Gantz
- D. Gantt Map
Answer: A,C
NEW QUESTION # 62
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Associate a work type called site visit to a maintenance plan.
- B. Auto-generate work orders with a 14-day Generation timeframe.
- C. Auto-generate work orders with a 14-day Generation horizon.
- D. Associate a required skill called site visit to a maintenance plan.
Answer: A,C
NEW QUESTION # 63
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