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Quiz 2025 Peoplecert ITIL-4-BRM–Efficient Valid Exam Cost
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q27-Q32):
NEW QUESTION # 27
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?
- A. The service value system
- B. Key metrics
- C. The organization's strategy
- D. One of the four dimensions of service management
Answer: B
Explanation:
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.
NEW QUESTION # 28
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
- A. Assessment of the organization's culture
- B. Business relationship principles
- C. Service portfolio
- D. Organization's strategy
Answer: A
Explanation:
An assessment of the organization's culture is produced by the Workforce and Talent Management practice and serves as an input when developing the Business Relationship Management approach.
NEW QUESTION # 29
As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?
- A. Monitor
- B. Manage closely
- C. Keep satisfied
- D. Keep informed
Answer: B
Explanation:
A stakeholder with both high power (financial control) and high interest (keen to see BRM succeed) requires a "manage closely" strategy to ensure their needs and expectations are proactively addressed.
NEW QUESTION # 30
Which is an example of the 'Prepare the team' step of Gemba walks?
- A. A relationship manager discusses the findings of a Gemba walk with other stakeholders
- B. A relationship manager records the findings of observing the negotiation of service targets
- C. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
- D. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
Answer: D
Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.
NEW QUESTION # 31
Which is an example of 'Reviewing the VoC program'?
- A. Surveying customers about their opinions of a new software application
- B. Performing regular reviews of 'Voice of the customer' activities
- C. Interpreting feedback from customers about the performance of a service and prioritizing actions
- D. Implementing improvements to a business relationship journey
Answer: B
Explanation:
Reviewing the VoC program means conducting periodic evaluations of the overall Voice of the Customer activities to ensure the program remains effective and aligned with objectives.
NEW QUESTION # 32
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