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500-442 - Efficient Administering Cisco Contact Center Enterprise Valid Vce Dumps
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Valid Test 500-442 Testking & Original 500-442 Questions
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Cisco 500-442 (Administering Cisco Contact Center Enterprise) Certification Exam is a professional-level certification exam that focuses on the skills and knowledge required to administer Cisco Contact Center Enterprise (CCE) solutions. 500-442 exam is designed for IT professionals who work with Cisco CCE solutions and who are responsible for administering, configuring, and troubleshooting these solutions. 500-442 Exam Tests candidatesโ abilities to configure and manage various features of the Cisco CCE, including call routing, media routing, and resource management.
Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q54-Q59):
NEW QUESTION # 54
Which tool can be used to verify the configuration of Basic Call settings?
- A. Call Tracer
- B. Router Log Viewer
- C. ICM Script Editor
- D. Deleted Objects tool
Answer: A
Explanation:
the Call Tracer tool can be used to verify the configuration of Basic Call settings. This tool allows administrators to trace the progress of a call from the time it is placed until it is routed to the correct destination.
The tool used to verify the configuration of Basic Call settings in Cisco's contact center solutions is:D.Call Tracer:Call Tracer allows administrators to trace the call flow and verify how calls are handled based on the current configuration. It's an essential tool for diagnosing and troubleshooting call processing issues and ensuring that call settings are correctly configured.References:Cisco's documentation on tools and utilities for contact center solutions often includes information on Call Tracer and its use in verifying call configurations and troubleshooting call flow issues.
NEW QUESTION # 55
Which user role must be assigned to the ToExtVXML variable in the ICM script?
- A. Internet ScriptEditor Role
- B. ICM Script Amin Role
- C. Config Manager Role
- D. Agent Admin Role
Answer: B
NEW QUESTION # 56
Where should the RONA setting be positioned the highest?
- A. on the desk setting on UCCE
- B. on the script in UCCE
- C. on the phone in CUCM
- D. on CVP OPS console
Answer: D
NEW QUESTION # 57
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. cost
- B. customer satisfaction
- C. average queue time
- D. productivity
- E. call abandon rate
- F. customer expectations
Answer: E,F
NEW QUESTION # 58
What are two channels or features supported by ECE? (Choose two.)
- A. Chat
- B. Courtesy Callback
- C. Email
- D. TSMS
- E. Callback
Answer: B,C
NEW QUESTION # 59
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