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Free PDF Quiz 2025 Valid SAP C_THINK1_02: SAP Certified Associate - Design Thinking Valid Test Materials
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SAP Certified Associate - Design Thinking Sample Questions (Q12-Q17):
NEW QUESTION # 12
What are the objectives of the empathy map technique? Note: There are 3 correct answers to this question.
- A. To understand the user's needs and measures of success
- B. To understand what the user sees, hears, says and does
- C. To understand the user's ideas to solve the problem
- D. To understand the attributes of the user's character.
- E. To understand the user's fears, obstacles, and frustrations
Answer: A,B,E
Explanation:
The empathy map is a powerful tool in SAP Design Thinking for capturing and organizing insights about users. It helps teams develop a holistic understanding of the user's experience. Here's why the correct answers are C, D, and E:
* To understand the user's fears, obstacles, and frustrations (C):Empathy maps include sections for emotions and challenges, helping teams identify pain points and barriers that users face. SAP emphasizes addressing these issues to create meaningful solutions.
* To understand what the user sees, hears, says and does (D):These categories form the core of the empathy map, capturing the user's external environment and behaviors. SAP highlights the importance of observing and documenting these aspects to gain a comprehensive view of the user's context.
* To understand the user's needs and measures of success (E):Empathy maps also explore what users need and how they define success. SAP stresses aligning solutions with these insights to ensure relevance and value.
Incorrect Options:
* A. To understand the attributes of the user's character:While character traits may emerge during empathy research, the empathy map focuses on observable behaviors and experiences rather than personality attributes.
* B. To understand the user's ideas to solve the problem:The empathy map is not intended to capture the user's proposed solutions but rather their experiences and needs. Solution generation occurs during ideation.
NEW QUESTION # 13
As a Design Thinking coach, what rules of engagement do you have to communicate to participants to ensure that workshops are successful. Note: There are 2 correct answers to this question.
- A. Everyone has a voice.
- B. Everyone must participate actively
- C. Keep divergent perspectives within the design teams to a minimum
- D. Judge ideas early
Answer: A,B
NEW QUESTION # 14
Where is the focus and starting point when working on a Design Thinking challenge? Note; There is 1 correct answer to this question.
- A. Business viability
- B. Technical feasibility
- C. Human values
- D. Intuitive product features.
Answer: C
NEW QUESTION # 15
You are in the research phase and a team is preparing interviews. The first question in their interview guide is a direct question aimed at solving the challenge. As a coach, how do you manage this situation? Note: There is 1 correct answer to this question.
- A. Give them an interview guide that you prepared before the workshop
- B. Explain that a good interview guide should be structured in a way where easy questions that make the interviewee feel comfortable come first.
- C. Encourage the team to ask the most important and difficult questions at the beginning of the interview because the interviewees are most concentrated at this point in time
- D. Do not step in since structuring the questions of an interview guide would break the Design Thinking rules.
Answer: B
NEW QUESTION # 16
IDEOlooks on the design-thinking process as a system of____________________, rather than a linear, predictive approach where organizations determine the goals they need to achieve and look for the resources to enable them to reach their goals.
Note: There are 1 correct answers to this question.
- A. Ideation (Create)
- B. Overlapping phases
- C. Inspiration (Empathize)
- D. Implementation (Test)
Answer: B
NEW QUESTION # 17
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