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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification exam that is designed to test the knowledge and skills of professionals who work with the Genesys Cloud CX platform. GCP-GCX exam is a comprehensive assessment of the candidate's understanding of the platform, its features, and its capabilities. The GCP-GCX Exam is a vendor-agnostic exam, which means that it is not specific to any particular technology or platform. This makes it an ideal exam for professionals who work in a variety of industries and who need to demonstrate their proficiency in using the Genesys Cloud CX platform.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q106-Q111):

NEW QUESTION # 106
You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?

A. Interaction Details Report
B. Agent Metrics Report
C. User Status Detail Report
D. Queue Metrics Daily Report

Answer: B

Explanation:
Explanation
The Agent Login-Logout Details Report is a report that would help you view an agent's time on breaks and login/logout details. This report shows various metrics related to agent availability and activity, such as total login time, total logout time, total break time, break reason codes, etc. This report can help you monitor agent productivity and adherence. References:
https://help.mypurecloud.com/articles/agent-login-logout-details-report/
https://help.mypurecloud.com/articles/monitor-agent-adherence/

NEW QUESTION # 107
Which view displays current metrics and information about queues if you have a membership?

A. My Queues Activity
B. Queues
C. Queues Activity
D. Queues Performance

Answer: A

NEW QUESTION # 108
Select all available options for adding widgets to a performance dashboard. (Choose four.)

A. Text
B. Metric
C. Chart
D. Agent Status
E. Interaction
F. Grid

Answer: A,B,C,F

Explanation:
Explanation
Grid, Text, Metric, and Chart are four available options for adding widgets to a performance dashboard. A widget is a component that displays data in a specific format on a performance dashboard. You can add different types of widgets to customize your dashboard and show the data that you need. The other available options for adding widgets are Agent Status and Web Content. References:
https://help.mypurecloud.com/articles/add-widgets-to-a-performance-dashboard/
https://help.mypurecloud.com/articles/widget-types/

NEW QUESTION # 109
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

A. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
B. Creating a number-plan to identify premium-rate numbers.
C. Manually training users to prevent calling premium-rate numbers.
D. Configuring trunks to identify premium-rate numbers.

Answer: B

NEW QUESTION # 110
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

A. Password Expiration
B. Open Admission
C. Disable Genesys Cloud CX Login
D. Disable Location Detection

Answer: B

NEW QUESTION # 111
......

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