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Cisco 820-605 Certification Exam is designed for individuals who aim to become proficient in customer success management. Cisco Customer Success Manager certification validates the candidate's knowledge and skills in representing customer needs, developing strategies to maximize customer success, and driving customer success initiatives within their organization. Cisco Customer Success Manager certification exam is a 90-minute test that comprises 65-75 questions and is conducted in English. Candidates who pass the exam will receive the Cisco Customer Success Manager certification.
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How to Prepare for Cisco 820-605: Cisco Customer Success Manager Exam
Preparation Guide for Cisco 820-605: Cisco Customer Success Manager Exam
Introduction
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Cisco Customer Success Manager Sample Questions (Q131-Q136):
NEW QUESTION # 131
What is a lagging indicator?
- A. adoption of a product
- B. development of a new product
- C. increase in the number of trained users
- D. increase in the net promoter score
Answer: D
Explanation:
A lagging indicator is a metric that reflects the success or failure after an event has occurred. In the context of customer success, an increase in the net promoter score (NPS) is a lagging indicator because it measures customer sentiment after they have experienced the product or service.
NEW QUESTION # 132
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution.
Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
- A. Review the original business case and reassess desired outcomes with the new leadership team.
- B. Examine solution pricing with the Renewals Manager.
- C. Schedule Quarterly Business Review with the new leadership team.
- D. Evaluate the customer's expertise in managing the purchased solution.
- E. Create a new Health Index dashboard with the Sales team.
Answer: A,C
NEW QUESTION # 133
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)
- A. cost barrier
- B. product barrier
- C. process barrier
- D. technical barrier
- E. cultural barrier
Answer: B,C
NEW QUESTION # 134
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. lack of common features
- B. purchase policy process
- C. lack of communication
- D. limited telemetry
- E. business misalignment
Answer: A,C
NEW QUESTION # 135
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
- A. Review the account health score.
- B. Examine the recent QBR results.
- C. Research the list of accelerators.
- D. Analyze the adoption report.
- E. Evaluate the architecture value cards.
Answer: B,D
NEW QUESTION # 136
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