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NEW QUESTION # 28
For web chat, widget permissions must be assigned to the user.
Answer: A
Explanation:
In Genesys Cloud CX, widget permissions are not assigned to individual users. Instead, permissions related to web chat widgets are managed through roles and permissions within the platform. To create or manage web chat widgets, a user must have the appropriate permissions, such as Widgets > Deployment > AllorWeb Chat
> Deployment > All.These permissions are typically assigned to administrative roles responsible for configuring and deploying web chat functionalities.
Reference:https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/
NEW QUESTION # 29
Which of the following applies to the Notifications API?
Answer: B
Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.
NEW QUESTION # 30
Only the API calls made using your organization's OAuth Clients are considered for billing.
Answer: A
Explanation:
Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.
NEW QUESTION # 31
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?
Answer: C
Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.
NEW QUESTION # 32
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.
Answer: A
Explanation:
In Genesys Cloud CX, a queue is an object that holds a group of agents who typically share similar skills or responsibilities. It is used for routing interactions to the most appropriate available agent within that group.
NEW QUESTION # 33
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