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NEW QUESTION # 36
The project brief/project charter is created. Which of the following is not part of it?
Answer: A
Explanation:
Theproject charter(or project brief) is a high-level document created during theinitiation phaseof a project, as defined byPMBOK(Project Management Body of Knowledge). It outlines the project's purpose, objectives, scope, and key elements but does not includedetailed planning(A), which occurs during the planning phase after the charter is approved. The charter typically includes:
* High-level risks (B):Identifies major risks to provide early awareness.
* Summary budget (C):Provides an initial cost estimate for approval.
* Quality expectations (D):Defines high-level quality requirements or standards.
Detailed planning, such as creating a detailed Work Breakdown Structure (WBS) or schedule, is part of the project management plan developed later, not the charter.
Reference:EPI CITM study guide, under Project Management, likely references PMBOK's project initiation processes, detailing the components of a project charter. Refer to sections on project initiation or project charter development.
NEW QUESTION # 37
The introduction of a security awareness program has resulted in a quick decrease in security incidents. Eight months later, security incidents are showing a sudden increase, and the blame is put on a non-functioning security awareness program. What is most likely the cause?
Answer: A
Explanation:
Security awareness programs require ongoing engagement to remain effective. If security incidents decrease initially but increase after eight months, the most likely cause is thatmessage materials are few and static, and renewal is not taking place(C). Static content becomes outdated or ignored over time, reducing its impact. Regular updates, new campaigns, and varied delivery methods (e.g., videos, quizzes) are essential to maintain employee awareness and adapt to evolving threats, as perISO/IEC 27001orNISTsecurity awareness guidelines.
* Insufficient budget (A):While budget constraints could limit program scope, there's no evidence in the scenario to suggest this is the primary issue.
* Scope too narrow (B):A narrow scope might limit effectiveness initially, but the initial success suggests the scope was adequate; the issue is sustaining engagement.
* Lack of resources for instructor-led sessions (D):Instructor-led sessions are one delivery method, but the core issue is likely outdated content rather than delivery format.
Reference:EPI CITM study guide, under Information Security Management, likely discusses security awareness program maintenance, emphasizing the need for regular content updates. Refer to sections on security awareness or human factors in security.
NEW QUESTION # 38
A selection process for new IT staff has started. The Human Resource department has requested to follow the corporate staff hiring protocol. One mandatory item to be included is additional screening. What is verified by doing this?
Answer: D
Explanation:
In corporate hiring protocols,additional screeningtypically refers to background checks beyond basic qualifications, such as verifying a candidate'scriminal record. This is critical for IT roles, where employees may have access to sensitive systems and data, ensuring trustworthiness and compliance with security policies.
Salary demands (A) are negotiated during the hiring process, not screened. Number of years of experience (B) and educational level (D) are verified through resumes and standard checks, not typically classified as
"additional screening," which focuses on security-related checks like criminal records.
Reference:EPI CITM study guide, under IT Organization, likely covers hiring protocols and security considerations, emphasizing background checks for IT staff. Check sections on human resource management or information security management.
NEW QUESTION # 39
Activities in a project are discussed in a Work Breakdown Structure (WBS) session during the planning phase. Team members inform the project manager that whilst estimating the duration for activities, a lot of data exist about the effort required for each of them. Which estimation technique is best considered?
Answer: B
Explanation:
When a lot of data exist about the effort required for project activities, thebottom-upestimation technique (D) is most appropriate. This method involves estimating the effort for each task in theWork Breakdown Structure (WBS)individually, then aggregating them to derive the total project duration or cost. It leverages detailed data for accuracy, as perPMBOK's estimation techniques.
* Top-down (A):Uses high-level estimates based on historical data or expert judgment, less accurate with detailed task data available.
* Three-point (B):Uses optimistic, pessimistic, and most likely estimates for uncertainty, but is less focused on leveraging detailed effort data.
* Comparative (C):Likely refers to analogous estimation, which relies on comparisons to past projects, not detailed task data.
Bottom-up estimation is ideal when detailed effort data is available, ensuring precision in project planning.
Reference:EPI CITM study guide, under Project Management, likely covers PMBOK's estimation techniques, emphasizing bottom-up for detailed data scenarios. Refer to sections on project planning or cost
/duration estimation.
NEW QUESTION # 40
Whilst creating the IT service catalog, a needs analysis is conducted. One of the items discussed is the data points required for the IT services. What is the objective of these data points?
Answer: D
Explanation:
InITIL's service catalog management, data points required for IT services are used tomeasure the performance of IT services delivered(A). These data points (e.g., uptime, response times, incident resolution rates) enable the IT provider to monitor and report on service quality, ensuring alignment with service level agreements (SLAs) and customer expectations. A needs analysis identifies key performance indicators (KPIs) to track service effectiveness.
* Identify data used by the customer (B):Focuses on customer data usage, not service performance.
* Determine life expectancy (C):Relates to service lifecycle planning, not data points.
* Establish operating hours (D):Operating hours are a service attribute, not the primary purpose of data points.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's service catalog management, emphasizing KPIs for performance measurement. Check sections on service catalog or performance metrics.
NEW QUESTION # 41
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