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To be eligible to take the CIS-HAM exam, candidates must have completed the ServiceNow Hardware Asset Management course or have equivalent experience. CIS-HAM exam consists of 60 multiple-choice questions that assess the candidate's understanding of hardware asset management concepts, ServiceNow hardware asset management functionality, and best practices for managing hardware assets. CIS-HAM Exam is timed, and candidates have 90 minutes to complete it.
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ServiceNow CIS-HAM is a certification exam that is designed to test the skills and knowledge of professionals in the field of hardware asset management. Certified Implementation Specialist - Hardware Asset Management certification is perfect for individuals who are responsible for managing and maintaining the hardware assets of an organization, such as desktops, laptops, servers, and mobile devices. The CIS-HAM exam is a vendor-specific exam that is offered by ServiceNow, a leading provider of cloud-based IT service management solutions.
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is designed to test your knowledge and skills in managing hardware assets using ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification is ideal for professionals who want to demonstrate their expertise in managing hardware assets and maximizing their value. CIS-HAM exam covers various topics such as hardware asset management processes, hardware discovery, software asset management, and reporting.
NEW QUESTION # 161
What are the Normalization statuses? (Choose six.)
Answer: A,D,E,F,G,H
Explanation:
The Normalization statuses are the indicators of how well the hardware and consumable models are standardized and normalized in the model catalog and the CMDB. The Normalization statuses are:
* Manufacturer Normalized: The model has been normalized with the manufacturer name and the product name, but not the model number or the device type. For example, Dell Latitude.
* Match Not Found: The model has not been normalized because no matching model was found in the Hardware Asset Management Content Service. For example, ABC XYZ.
* Partially Normalized: The model has been normalized with the manufacturer name, the product name, and the model number, but not the device type. For example, Dell Latitude E7450.
* Normalized: The model has been fully normalized with the manufacturer name, the product name, the model number, and the device type. For example, Dell Latitude E7450 (Laptop).
* Manually Normalized: The model has been manually updated by the user with the normalization content, such as the manufacturer name, the product name, the model number, and the device type. For example, HP Pavilion 15 (Laptop).
* New: The model has been created and has not yet run through the normalization process. For example, Lenovo ThinkPad T490.
References:
* Normalization status for enterprise models, which describes the normalization statuses for enterprise models and how they are used to track the normalization progress and results.
* Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.
NEW QUESTION # 162
Select the three main components of the data certification process. (Choose three.)
Answer: C,D,E
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, data certification is a process of validating and correcting the data quality of assets and configuration items (CIs) in the configuration management database (CMDB)1. The data certification process consists of the following main components2:
Create the certification filter: This component defines the scope and criteria of the data to be certified, such as the asset class, category, or attribute. The certification filter also specifies the frequency and duration of the certification.
Create the certification schedule: This component determines when and how often the certification runs, based on the certification filter. The certification schedule also defines the certification owner, who is responsible for overseeing the certification process and approving the results.
Assign the certification tasks: This component assigns the certification tasks to the appropriate certifiers, who are the users or groups who have the knowledge and authority to validate and update the data. The certification tasks can be assigned manually or automatically, based on predefined rules or workflows.
Run the certification: This component executes the certification process, which involves sending notifications and reminders to the certifiers, displaying the data to be certified in a user-friendly interface, allowing the certifiers to review and modify the data, and tracking the progress and status of the certification tasks.
Certify the certification: This component is not a main component of the data certification process, but rather an optional step that can be performed by the certification owner to verify and approve the results of the certification, before applying the changes to the CMDB.
References:
ServiceNow Hardware Asset Management: Data Certification
ServiceNow Hardware Asset Management: Data justification
NEW QUESTION # 163
What is the focus of asset management?
Answer: B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, asset management is the practice of managing the lifecycle and optimization of physical assets to meet the needs and goals of an organization.
Asset management involves the balancing of costs, opportunities and risks against the desired performance of assets to achieve an organization's objectives. The other options are not the focus of asset management.
NEW QUESTION # 164
What happens to the associated assets when you cancel a transfer order line on a transfer order?
Answer: C
Explanation:
A transfer order is a document that records the movement of assets from one location to another1.
A transfer order line is a record that specifies the quantity and type of assets to be transferred1.
When you cancel a transfer order line, the associated assets are released from the transfer order and their state changes from Pre-allocated to Available1.
The released assets can then be attached to another transfer order or used for other purposes1. Reference:
Transfer orders - Product Documentation: Rome - ServiceNow
NEW QUESTION # 165
When a hardware asset is retired, what happens to any existing software allocations on that asset?
Answer: C
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.
retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:
*Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.
*Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.
*Remove: The software allocations are removed from the asset, but not returned to inventory.
NEW QUESTION # 166
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