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NEW QUESTION # 389
What would be the most effective way to calm Sharon down?
Answer: A
Explanation:
When an individual is in the "red zone," an effective technique is to guess an employee's feelings and/or needs that aren't being met. This can help them articulate his/her feelings while focusing on the facts. Advice in any form to an individual in this state is usually not well received.
Once he/she has calmed down, you might ask if you can give them some advice.
NEW QUESTION # 390
An HR director is hired to address the executive team's concerns about negative workplace culture and its impact on financial performance. During an initial investigation the HR director discovers that the two division directors often fail to communicate with each other and their employees. Each division maintains separate workplace policies, and the workspaces for the divisions are spread out across multiple floors. For employee management, the director of the client services division is assisted by a small HR team. The director of operations does not work with the HR team and instead uses company funds to seek employee management advice from an executive coach, who has no official coaching training. The HR director suspects facilitating change at the company will be challenging because engagement data indicates many employees distrust the company's leadership and HR.
Which action should the HR director take to improve the flow of information throughout the company?
Answer: D
Explanation:
* Assessment of Current Channels: Start by assessing the current communication channels being used within the company and their effectiveness in reaching all employees.
* Multiple Platforms: Implement a multi-platform communication strategy that includes email, intranet, mobile apps, and social media platforms. This ensures that information is accessible to employees through their preferred medium.
* Consistent Messaging: Ensure that the messaging is consistent across all platforms. Important updates should be communicated in the same manner across email, intranet posts, and mobile notifications to reinforce the message.
* Engagement Metrics: Use engagement metrics to track how employees are interacting with the communication platforms. Adjust the strategy based on which platforms show higher engagement rates.
* Feedback Loop: Establish a feedback mechanism for employees to provide input on the effectiveness of the communication channels. Use this feedback to continuously improve the flow of information.
This approach increases the likelihood that important information is disseminated effectively, enhancing transparency and engagement across the company, in line with SHRM's best practices for internal communications.
NEW QUESTION # 391
What is an important part of administering an employee survey to avoid employees becoming disappointed and disengaged?
Answer: D
Explanation:
Employee surveys are a tool to increase employee engagement. But it is important that managers communicate the results honestly to their employees, take the feedback seriously, and respond in a meaningful manner. The greatest mistake companies can make with employee surveys is ignoring or not responding to the survey results. This can lead to frustrated and disengaged employees.
NEW QUESTION # 392
Which is a component of a total rewards system?
Answer: A
Explanation:
* Definition of Total Rewards: A total rewards system encompasses all the tools available to an employer that may be used to attract, motivate, and retain employees. This includes compensation, benefits, work-life balance, performance recognition, and career development.
NEW QUESTION # 393
How would you handle this request?
Answer: B
Explanation:
The CSR's medical prof essional should make the determination of the need for the stand-up desk. You should not try to determine the legitimacy or severity of a disability: rather, focus on the reasonableness of the accommodation request. And in this case, the request is reasonable.
NEW QUESTION # 394
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