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NEW QUESTION # 223
下列哪兩個短語適用於與業務流程的計劃-執行-檢查-行動週期相關的「計劃」？
Answer: A,C
Explanation:
The Plan-Do-Check-Act (PDCA) cycle is a four-step method for implementing and improving processes, products, or services. The "plan" phase involves establishing the objectives and processes necessary to deliver the desired results. This may include setting SMART goals, identifying resources, defining roles and responsibilities, conducting risk assessments, and developing plans for training, communication, and monitoring.
Reference:
ISO/IEC 27001:2022 Lead Auditor (Information Security Management Systems) objectives and content from Quality.org and PECB ISO 19011:2018 Guidelines for auditing management systems [Section 5.3.1]
NEW QUESTION # 224
PayBell 是一家金融公司，正在使用會計軟體來追蹤金融交易。可以從任何有網路連線的地方存取該軟體。它還使 PayBell 的員工能夠輕鬆地相互協作，以確保準確的財務報告。 PayBell 使用什麼類型的服務？
Answer: B
NEW QUESTION # 225
您正在 ABC Healthcare Services 的療養院執行 ISO 27001 ISMS 監督審核。 ABC 使用由供應商 WeCare 設計和維護的醫療保健行動應用程式來監控居民的健康狀況。在審核過程中，您了解到90%的居民家庭成員每週都會透過電子郵件和簡訊定期收到WeCare的醫療器材廣告。 ABC 與 WeCare 之間的服務協議禁止供應商使用居民的個人資料。美國廣播公司已收到許多居民及其家人的投訴。
服務經理表示，這些投訴作為資訊安全事件進行了調查，發現這些投訴是合理的。
已根據不合格和糾正措施管理程序規劃並實施糾正措施。
您寫了一份不合格項“ABC 未能遵守與居民及其家庭成員的個人資料相關的資訊安全控制 A.5.34（隱私和 PII 保護）。供應商 WeCare 使用居民的個人資訊向家庭成員。”從列出的糾正和糾正措施中選擇您希望 ABC 針對不合格項採取的三個選項。
Answer: A,D,G
Explanation:
The three options of the corrections and corrective actions listed that you would expect ABC to make in response to the nonconformity are:
B . ABC cancels the service agreement with WeCare.
E . ABC introduces background checks on information security performance for all suppliers.
F . ABC periodically monitors compliance with all applicable legislation and contractual requirements involving third parties.
B . This option is a possible correction and corrective action that ABC could take to address the nonconformity. A correction is the action taken to eliminate a detected nonconformity, while a corrective action is the action taken to eliminate the cause of a nonconformity and to prevent its recurrence1. By cancelling the service agreement with WeCare, ABC could stop the unauthorized use of residents' personal data and protect their privacy and rights. This could also prevent further complaints and legal issues from the residents and their family members. However, this option may also have some drawbacks, such as the loss of a service provider, the need to find an alternative solution, and the potential impact on the residents' well-being.
E . This option is a possible corrective action that ABC could take to address the nonconformity. By introducing background checks on information security performance for all suppliers, ABC could ensure that they select and work with reliable and trustworthy partners who respect the confidentiality, integrity, and availability of the information they handle. This could also help ABC to comply with information security control A.15.1.1 (Information security policy for supplier relationships), which requires the organisation to agree and document information security requirements for mitigating the risks associated with supplier access to the organisation's assets2.
F . This option is a possible corrective action that ABC could take to address the nonconformity. By periodically monitoring compliance with all applicable legislation and contractual requirements involving third parties, ABC could verify that the suppliers are fulfilling their obligations and responsibilities regarding information security. This could also help ABC to comply with information security control A.18.1.1 (Identification of applicable legislation and contractual requirements), which requires the organisation to identify, document, and keep up to date the relevant legislative, regulatory, contractual, and other requirements to which the organisation is subject3.
Reference:
1: ISO 27000:2018 - Information technology - Security techniques - Information security management systems - Overview and vocabulary, clause 3.9 and 3.10 2: ISO/IEC 27001:2022 - Information technology - Security techniques - Information security management systems - Requirements, Annex A, control A.15.1.1 3: ISO/IEC 27001:2022 - Information technology - Security techniques - Information security management systems - Requirements, Annex A, control A.18.1.1
NEW QUESTION # 226
身為資訊安全管理系統審核小組組長，您正在代表一家線上零售商對一家國際物流公司進行第二方審核。在審核期間，您的一名團隊成員報告了與 ISO/IEC 27001 附錄 A 的控制 5.18（存取權限）相關的不合格項：
2022 年。 她發現證據表明，刪除過去 3 個月內離開的 20 名人員的伺服器存取協定需要長達 1 週的時間，而政策要求在他們離開後 24 小時內刪除存取權限。
當被審核方被問及為何延遲刪除訪問權限時，他們回答說，“由於 COVID-19 的影響，IT 部門在此期間沒有人可用。”一旦 IT 官員出現，這些權利就被取消。
您注意到她打算針對存取權限控制 (5.18) 提出輕微不符合項。對此你該如何回應？
Answer: F
NEW QUESTION # 227
場景 1：Fintive 是一家傑出的線上支付和保護解決方案安全提供者。 Fintive 於 1999 年由 Thomas Fin 在加州聖荷西創立，為線上營運、希望提高資訊安全、防止詐欺並保護 PII 等用戶資訊的公司提供服務。 Fintive的決策和營運流程以以往的案例為中心。他們收集客戶數據，根據情況進行分類並進行分析。該公司需要大量員工才能進行如此複雜的分析。然而，幾年後，協助進行此類分析的技術也取得了進展。現在，Fintive 正計劃使用現代工具聊天機器人來實現模式分析，以即時防止詐騙。該工具也將用於幫助改善客戶服務。
這個最初的想法已傳達給軟體開發團隊，他們支持該想法並被分配從事該專案。他們開始將聊天機器人整合到現有系統中。此外，團隊也為聊天機器人設定了一個目標，即回答 85% 的聊天查詢。
聊天機器人成功整合後，該公司立即將其發布給客戶使用。
然而，聊天機器人似乎存在一些問題。
由於測試不足，並且在訓練階段缺乏向聊天機器人提供的樣本（在訓練階段，聊天機器人本應「學習」查詢模式），因此聊天機器人無法解決用戶查詢並提供正確的答案。此外，當聊天機器人收到無效輸入（例如奇怪的點圖案和特殊字元）時，它會向使用者發送隨機檔案。因此，聊天機器人無法正確回答客戶的查詢，而傳統的客戶支援因聊天查詢而不堪重負，因此無法幫助客戶解決他們的請求。
因此，Fintive 制定了軟體開發政策。該政策規定，無論軟體是內部開發還是外包，在作業系統上實施之前都將經過黑盒測試。
根據該場景，回答以下問題：
根據場景 1，聊天機器人無法正確回答客戶的詢問。本案影響了資訊安全的哪些原則？
Answer: B
Explanation:
The integrity principle of information security has been affected in this case. The chatbot's inability to provide accurate answers and its unintended behavior (sending random files) due to insufficient testing and lack of proper training samples compromised the integrity of the system.
NEW QUESTION # 228
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