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NEW QUESTION # 16
A help desk technician receives the four trouble tickets listed below. Which ticket should receive the highest priority and be addressed first?
Answer: D
Explanation:
When prioritizing trouble tickets, the most critical issues affecting business operations or high-impact activities should be addressed first. Here's a breakdown of the tickets:
* Ticket 1: Relocation of a printer, while necessary, is not urgent and does not impact critical operations.
* Ticket 2: An ongoing webinar losing internet access is critical, especially if the webinar is time-sensitive and involves multiple participants.
* Ticket 3: Slower response time for a cloud-based application is important but typically not as urgent as a complete loss of internet access for a live event.
* Ticket 4: Wireless access down in the cafeteria affects users but does not have the same immediate impact as a live webinar losing connectivity.
Thus, the correct answer is B. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.
References:=
* IT Help Desk Best Practices
* Prioritizing IT Support Tickets
NEW QUESTION # 17
A Cisco switch is not accessible from the network. You need to view its running configuration.
Which out-of-band method can you use to access it?
Answer: A
Explanation:
Out-of-band management
When a Cisco switch is not accessible from the network, the recommended out-of-band method to access its running configuration is through theconsole port. Out-of-band management involves accessing the network device through a dedicated management channel that is not part of the data network.The console port provides direct access to the switch's Command Line Interface (CLI) without using the network, which is essential when the switch cannot be accessed remotely via the network12.
References:=
* Out-of-band (OOB) network interface configuration guidelines
* Out of band management configuration
If you have any more questions or need further assistance, feel free to ask!
NEW QUESTION # 18
Which command will display all the current operational settings configured on a Cisco router?
Answer: C
Explanation:
Router
Theshow running-configcommand is used on a Cisco router to display the current operational settings that are actively configured in the router's RAM. This command outputs all the configurations that are currently being executed by the router, which includes interface configurations, routing protocols, access lists, and other settings. Unlikeshow startup-config, which shows the saved configuration that the router will use on the next reboot,show running-configreflects the live, current configuration in use.
References:= The information is supported by multiple sources that detail the use of Cisco commands, particularly theshow running-configcommand as the standard for viewing the active configuration on a Cisco device123.
* show running-config: This command displays the current configuration running on the router. It includes all the operational settings and configurations applied to the router.
* show protocols: This command shows the status of configured protocols on the router but not the entire configuration.
* show startup-config: This command displays the configuration saved in NVRAM, which is used to initialize the router on startup, but not necessarily the current running configuration.
* show version: This command provides information about the router's software version, hardware components, and uptime but does not display the running configuration.
References:
* Cisco IOS Commands: Cisco IOS Commands
NEW QUESTION # 19
Which two pieces of information should you include when you initially create a support ticket? (Choose 2.)
Answer: D,E
Explanation:
* Statement A: "A detailed description of the fault." This is essential for support staff to understand the nature of the problem and begin troubleshooting effectively.
* Statement C: "A description of the conditions when the fault occurs." This helps in reproducing the issue and identifying patterns that might indicate the cause of the fault.
* Statement B: "Details about the computers connected to the network." While useful, this is not as immediately critical as understanding the fault itself and the conditions under which it occurs.
* Statement D: "The actions taken to resolve the fault." This is important but typically follows the initial report.
* Statement E: "The description of the top-down fault-finding procedure." This is more of a troubleshooting methodology than information typically included in an initial support ticket.
References:
* Best Practices for Submitting Support Tickets: Support Ticket Guidelines
NEW QUESTION # 20
Which standard contains the specifications for Wi-Fi networks?
Answer: D
Explanation:
The IEEE 802.11 standard contains the specifications for Wi-Fi networks. It is a set of media access control (MAC) and physical layer (PHY) specifications for implementing wireless local area network (WLAN) computer communication in various frequencies, including but not limited to 2.4 GHz, 5 GHz, and 6 GHz1.
This standard is maintained by the Institute of Electrical and Electronics Engineers (IEEE) and is commonly referred to as Wi-Fi. The standard has evolved over time to include several amendments that improve speed, range, and reliability of wireless networks.
References :=
*The Most Common Wi-Fi Standards and Types, Explained
*802.11 Standards Explained: 802.11ax, 802.11ac, 802.11b/g/n, 802.11a
*Wi-Fi Standards Explained - GeeksforGeeks
NEW QUESTION # 21
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