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Genesys GCX-WFM Exam | Customizable GCX-WFM Exam Mode - High Pass Rate Sample GCX-WFM Questions Answers
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Genesys Cloud CX Workforce Management Certification Sample Questions (Q42-Q47):
NEW QUESTION # 42
Which two steps are essential in working with forecasts in Genesys Cloud?
(Choose two)
Response:
- A. Validate agent certifications
- B. Add a forecast modification
- C. Analyze historical call patterns
- D. Configure service level goals
Answer: B,C
NEW QUESTION # 43
What is the primary function of a work plan in Genesys Cloud?
Response:
- A. To define shifts and work patterns for agents
- B. To monitor real-time adherence
- C. To manage call quality metrics
- D. To assign specific call tasks to agents
Answer: A
NEW QUESTION # 44
Which two components are configured in a service goal template?
(Choose two)
Response:
- A. Forecast Editor
- B. Call Volume Reports
- C. Average Handle Time
- D. Service Level
Answer: C,D
NEW QUESTION # 45
Which role typically has permission to create and configure a business unit?
Response:
- A. Workforce Administrator
- B. Customer Service Manager
- C. Agent
- D. Quality Assurance Specialist
Answer: A
NEW QUESTION # 46
When configuring a work plan's daily shifts, what two components can be specified?
(Choose two)
Response:
- A. Start and end times
- B. Required activities
- C. Agent skill level
- D. Agent pay rates
Answer: A,B
NEW QUESTION # 47
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