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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q49-Q54):
NEW QUESTION # 49
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Lagging metrics predict what a is likely to happen in the future
- C. Lagging metrics are easy to measure and to influence
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: A
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 50
How frequently should an organization generate and manage its strategy?
- A. Once, and never again
- B. Continually
- C. Annually
- D. Every three months
Answer: B
NEW QUESTION # 51
An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services.
Which is the MOST beneficial approach for meeting this objective?
- A. Using data obtained from direct distribution channels
- B. Correlating usage and support data with environmental factors
- C. Avoiding the use of subjective factors such as informal feedback
- D. Using data obtained from digital communication channels
Answer: B
NEW QUESTION # 52
An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?
- A. Governance
- B. Practices
- C. Opportunity
- D. Value
Answer: D
NEW QUESTION # 53
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Lagging metrics predict what a is likely to happen in the future
- C. Lagging metrics are easy to measure and to influence
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: A
NEW QUESTION # 54
......
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