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Certification C-C4H56I-34 Questions & C-C4H56I-34 Online Bootcamps
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Free PDF 2025 SAP Pass-Sure Certification C-C4H56I-34 Questions
In today's SAP world getting the SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) certification exam is very crucial. With the growing popularity of credentials, the demand for C-C4H56I-34 certification exam holders has increased. Success in the C-C4H56I-34 Exam has become the need of time. People who fail the SAP C-C4H56I-34 certification exam face loss of time and money.
SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q10-Q15):
NEW QUESTION # 10
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.
- A. Add or remove statuses in the existing status schema.
- B. Copy an existing status schema.
- C. Create a new version of a status schema.
- D. Change the existing status schema.
Answer: A,C
NEW QUESTION # 11
Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.
- A. Unit of measure
- B. Price
- C. Sales area data
- D. Product group
Answer: A,D
Explanation:
To create a New product in SAP Service Cloud Version 2, you need to specify the product group and the unit of measure as mandatory elements. The product group defines the category of the product and the unit of measure defines the quantity of the product. Sales area data and price are optional elements that can be added later or maintained in other systems. References = Solution Guide for SAP Service Cloud Version 2, page 88,
[Create Products | SAP Help Portal]
NEW QUESTION # 12
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.
- A. No access
- B. Unrestricted
- C. Restricted
- D. Full access
- E. Define specific restriction
Answer: B,C,E
Explanation:
Access restriction types are used to define the level of access that a business role has for a business service.
There are three access restriction types available in SAP Service Cloud Version 2:
Unrestricted: This means that the business role has full access to all the data related to the business service, regardless of the ownership or the organizational unit.
Define specific restriction: This means that the business role has access to the data related to the business service based on certain criteria, such as the employee responsible, the territory, the account team, or the service organization. You can define the specific restriction rules for each business service in the business role details.
Restricted: This means that the business role has no access to the data related to the business service.
The business service is not visible or editable for the business role. References = Set Up Guide for SAP Service Cloud Version 2, page 10; Solution Guide for SAP Service Cloud Version 2, page 11
NEW QUESTION # 13
Which milestone can you use for service levels?
- A. Created-on date
- B. Initial review date
- C. Status
- D. Warranty validity
Answer: B
Explanation:
For service levels in SAP Service Cloud Version 2, the "Initial review date" is a significant milestone that can be used to track and manage service commitments. This milestone marks the scheduled date for an initial evaluation or review of the service provided, ensuring that service level agreements (SLAs) are being met and that any issues are identified and addressed in a timely manner. This helps in maintaining high service standards and customer satisfaction.
NEW QUESTION # 14
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Registered product
- B. Warranty
- C. Maintenance plan
- D. Customer
Answer: A,C
Explanation:
You can assign maintenance plans and registered products to an installed base. A maintenance plan defines the schedule and scope of service activities for an installed base or a registered product. A registered product is an instance of a product that is associated with a specific customer. You can create and assign maintenance plans and registered products using the Installed Base work center. References = Using an Installed Base, page
4 and 7.
NEW QUESTION # 15
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