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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 2	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 3	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 4	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 5	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 6	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.

Salesforce Certified Slack Administrator Sample Questions (Q87-Q92):

NEW QUESTION # 87
In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

A. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.
B. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with Questio n :s and requests for help.
C. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.
D. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

Answer: D

NEW QUESTION # 88
Moshi is a Workspace Owner on the Plus plan. John is leaving the company on Friday, and Moshi will be deactivating John's IdP account.
What does Moshi need to do to ensure that John won't have access to Slack?

A. Change the email, and reset the password. Changing the email will end John's Slack session.
B. Deactivating the IdP account will automatically delete the Slack account that was bound to it via SSO.
C. Activate "Just-in-Time" de-activations to automatically remove John and any users who are inactive for more than 14 days.
D. Check that the IdP supports de-provisioning via SCIM and that the connector app is installed and configured correctly.

Answer: D

Explanation:
To automatically manage user deactivation:
"If your Identity Provider supports SCIM provisioning, and it is correctly configured with Slack, user deactivation in the IdP will trigger automatic deactivation of the user's Slack account." SCIM ensures seamless deprovisioning. Just-in-Time deactivations (D) are not a Slack feature, and changing the email manually (A) is not secure or scalable.
(Reference: Slack Administration Study Guide - User Deprovisioning with SCIM)

NEW QUESTION # 89
As a Workspace Admin, you've been tasked with launching Slack at your company.
You need to provide resources for beginners to learn more about Slack on their own.
What are the two best ways you can help your coworkers access relevant Slack learning materials?
(Choose 2 answers.)

A. Guide members to the Slack resources library on slack.com.
B. Invite members to watch the on-demand "How to launch Slack at your organization" webinar.
C. Ask members to complete the Slack Certified Admin program.
D. Use the /feedback command or email feedback@slack.com to submit a support request to Slack.
E. Ask members to review the 'Slack tutorials' section of the Help Center.

Answer: A,E

Explanation:
Slack suggests for onboarding users:
"Provide easy access to self-service resources like the Slack Help Center tutorials and the Slack Resources Library to allow beginners to explore at their own pace." The Slack Certified Admin program (C) is an advanced certification, not for beginners. Watching the webinar (D) helps admins, not general users. Submitting feedback (E) does not provide learning materials.
(Reference: Slack Administration Study Guide - Supporting New Slack Users)
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NEW QUESTION # 90
What are the main benefits of Workflow Builder? (Choose all that apply.)

A. Templates are available for download.
B. Non-developers can easily automate business processes.
C. Developers and engineers can easily automate efficiencies in their development.
D. It supports integration with various third-party apps for easy data transfer between services.

Answer: A,B,D

Explanation:
Slack's Workflow Builder is designed to:
"Allow non-developers to automate routine tasks without writing code, support integrations with apps and services for enhanced workflows, and provide templates that users can customize." While developers can use Workflow Builder, it is primarily aimed at non-technical users; developers usually prefer building custom apps or using Slack APIs.
(Reference: Slack Administration Study Guide - Workflow Builder Overview)
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NEW QUESTION # 91
During a re-org within your organization, the IT department is renamed to Business Technology (BT). Many channels will need to change their prefixes from #it- to #bt-.
The original channel creators are no longer at the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?

A. Join all public IT channels and request access to private channels in order to update the channel settings.
B. Promote members leading the IT to BT department name change initiative to the Channel Manager role in the key channels.
C. Write a script using the channels API to rename all channels with "#it-" to "#bt-" in bulk.
D. Use your preference menu to create an automatic keyword notification for IT and BT.

Answer: C

Explanation:
Slack API best practices specify:
"The channels.rename method within the Slack API allows admins to programmatically rename channels, making bulk updates efficient and standardized." Manually managing through Channel Manager roles (B) or joining channels (D) is slow and error-prone.
Keyword notifications (A) don't rename channels.
(Reference: Slack Administration Study Guide - Managing Channels and Using APIs)

NEW QUESTION # 92
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