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SAP C_C4HCX_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	SAP Commerce Cloud: This section of the exam measures the skills of E-commerce Specialists and covers SAP's cloud-based commerce platform. It focuses on understanding how to build and manage digital storefronts and omnichannel experiences. One skill to be measured is designing effective e-commerce solutions for businesses.
Topic 2	SAP Marketing Cloud and Emarsys: This section of the exam covers SAP's marketing automation and customer engagement solutions. It emphasizes understanding how to create personalized marketing campaigns and analyze customer behavior. A skill to be measured is developing targeted marketing strategies using SAP tools.
Topic 3	SAP Integration Suite: This section of the exam measures the skills of SAP Integration Specialists and covers the SAP Integration Suite, which facilitates seamless integration between various systems and applications. It emphasizes understanding integration patterns and tools within the SAP ecosystem. A skill to be measured is implementing efficient integration solutions across platforms.
Topic 4	The Intelligent Enterprise: This section of the exam measures the skills of SAP Consultants and their vision for the Intelligent Enterprise. It focuses on understanding how various SAP solutions work together to create an integrated, intelligent business ecosystem. One skill to be measured is aligning technology solutions with business strategies effectively.
Topic 5	SAP Extension Suite: This section of the exam measures the skills of SAP Solution Architects and covers the SAP Extension Suite, which enables the creation of custom applications and extensions. It focuses on understanding how to extend SAP solutions to meet specific business needs. One skill to be measured is designing scalable extensions for SAP systems.
Topic 6	SAP Sales and Service Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's cloud-based solutions for sales and customer service. It focuses on understanding how these tools enhance customer relationships and sales processes. One skill to be measured is configuring sales and service processes effectively.

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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q58-Q63):

NEW QUESTION # 58
Which routing rules for tickets or cases are offered by SAP Service Cloud? Note: There are 2 correct answers to this question.

A. To an employee
B. To an outbound channel
C. To a queue
D. To a team

Answer: A,D

Explanation:
Step 1: Routing Rules in SAP Service CloudRouting rules determine how tickets or cases are assigned to the appropriate resources.
* To a Team:
* Assigns cases or tickets to a group of employees for collaborative resolution.
* To an Employee:
* Directly routes cases to an individual based on skills, availability, or workload.
Step 2: Available Routing Options
* SAP Help Portal: Routing rules in SAP Service Cloud.
References

NEW QUESTION # 59
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?

A. Tactics are spend management marketing plans.
B. Tactics are program execution results.
C. Tactics are KPis available in Smart Insight dashboards.
D. Tactics are pre-built automation programs to achieve a specific goal.

Answer: D

NEW QUESTION # 60
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?

A. Org member
B. Subaccount
C. Global account
D. Directory

Answer: B

NEW QUESTION # 61
In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.

A. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
B. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
C. Manual: The processing purpose is manually added to the customer profile by an administrator.
D. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.

Answer: B,D

Explanation:
Understanding Processing Purposes in SAP Customer Data Platform (CDP):The processing purpose in SAP CDP is critical for defining the legal basis for handling incoming customer data. It ensures compliance with data privacy regulations such as GDPR.
Static Processing Purpose:
* The processing purpose is predefined and inferred directly from the event type whenever data is ingested.
* It operates based on implicit logic and aligns with predefined legal reasons.
* Example: A purchase event automatically implies a "contractual obligation" as the processing purpose.
Dynamic Processing Purpose:
* The processing purpose is explicitly included as part of the incoming event's data model.
* This is sent from the source application and is mapped to the SAP CDP's data privacy processing purpose section.
* Example: A marketing event may carry the purpose "legitimate interest," provided dynamically by the source application.
Why Predictive and Manual Are Not Correct:
* Predictive processing (C) is not a supported feature in SAP CDP. It relies on statistical models, which is not aligned with regulatory requirements.
* Manual addition of purposes (A) is not practical in large-scale or real-time systems and contradicts the requirements for automated data flows.
References:
* SAP Help Portal Documentation on SAP CDP:SAP Help Portal
* SAP OpenSAP Courses related to GDPR and data processing.

NEW QUESTION # 62
What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.

A. To offer tools for building a trust-based relationship with your users
B. To implement consent flows for GDPR compliance
C. To store information securely and leverage it
D. To help gather critical information about your users
E. To perform delegated admin actions

Answer: A,B,D

NEW QUESTION # 63
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