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Genesys Cloud CX Workforce Management Certification Sample Questions (Q36-Q41):
NEW QUESTION # 36
When you add a forecast modification, you need to enable it to be active.
Response:
Answer: B
NEW QUESTION # 37
In Genesys Cloud, what does the historical adherence feature provide?
Response:
- A. A historical view of adherence metrics over a specified period
- B. An overview of agent activities across shifts
- C. A record of all calls handled by agents
- D. A list of agent credentials
Answer: A
NEW QUESTION # 38
Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:
- A. Real-time agent adherence
- B. Agent training schedules
- C. Daily agent activities and tasks
- D. Daily call volume predictions
Answer: A,C
NEW QUESTION # 39
What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:
Answer: D
NEW QUESTION # 40
Which two features in real-time adherence monitoring allow administrators to address non-adherence issues immediately?
(Choose two)
Response:
- A. Viewing specific deviations from the schedule
- B. Adjusting the agent's schedule within the adherence view
- C. Logging adherence changes automatically in the forecast data
- D. Sending a notification to the non-adherent agent
Answer: A,D
NEW QUESTION # 41
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