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Salesforce Field Service Consultant Certification exam is a multiple-choice exam that covers various topics related to the Salesforce Field Service application, including scheduling and dispatching, work orders, mobile, and analytics. Field-Service-Consultant Exam is intended for individuals who have at least six months of experience working with Salesforce Field Service and are familiar with its key features and functionalities.
Salesforce Field-Service-Consultant certification exam is a vital tool for career growth for professionals within the Salesforce system. Salesforce Certified Field Service Consultant certification denotes the individual's expertise and competency in the field of field service management, which increases their employment opportunities both locally and globally. Moreover, the certification also reflects an individual's dedication to professionalism and contributes to growth in salary and recognition in the industry.
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Salesforce Field-Service-Consultant Certification is ideal for professionals who work in the field service industry, such as field service managers, technicians, and dispatchers. Salesforce Certified Field Service Consultant certification is also suitable for Salesforce administrators and consultants who want to expand their skillset and specialize in the field service domain. Salesforce Certified Field Service Consultant certification is a valuable credential for individuals who wish to demonstrate their proficiency in implementing and managing field service solutions using Salesforce.
Salesforce Certified Field Service Consultant Sample Questions (Q79-Q84):
NEW QUESTION # 79
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'
- A. Capacity-based scheduling is supported for Service Crews.
- B. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- C. A service resource can only be a member of a single Crew.
- D. The Preferred Resource service objective is ignored for active Crew Members.
Answer: C
NEW QUESTION # 80
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Add service reports templates to the appropriate repair work type
- B. Generate service in the organization's default language
- C. Send a feedback survey to the customer when a service appointment is completed
- D. Configure signature blocks for service report templates
Answer: C,D
NEW QUESTION # 81
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?
- A. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
- B. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
- C. Create customer-specific Price Books and add all products as Price Book Entries.
- D. Utilize a custom Global Price Book and add all products as Price Book Entries.
Answer: B
Explanation:
Explanation
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. References:
https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5
NEW QUESTION # 82
Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize the standard Price Book with pricing rules applied.
- B. Utilize a custom Price Book with pricing rules applied.
- C. Utilize a custom Price Book specific to each country.
- D. Utilize a standard Price Book specific to each country.
Answer: C
Explanation:
A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules arenot available for Field Service Lightning.
References: https://help.salesforce.com/s/articleView?id=sf.pricebook_custom.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5https://help.salesforce.com/s/articleView?
id=sf.fs_pricing.htm&type=5
NEW QUESTION # 83
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
- A. Create a Work Type to automatically create relevant line items for each Asset.
- B. Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- C. Create a Work Type and Work Order for each Asset being serviced.
- D. Create a Work Order and Work Order Line Item for each Asset being serviced.
Answer: D
Explanation:
This option allows tracking the work performed for each asset separately and associating it with a work order and a service appointment. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5
NEW QUESTION # 84
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