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NEW QUESTION # 280
What should technicians be cautious of before updating firmware on critical systems?
Answer: D
Explanation:
Correct Answer. D. Ensuring there is a backup before applying the update It's crucial to have a backup of the system's configuration and data before applying firmware updates to critical systems, to prevent data loss in case the update fails or causes problems.
Option A is incorrect because firmware should always be sourced from official or trusted sources to avoid the risks of installing malicious or incompatible updates.
Option B is incorrect because while it's important to check firmware versions, the most critical precaution is to have a backup.
Option C is incorrect because updates should ideally be scheduled during off-peak hours to minimize disruption to business operations.
NEW QUESTION # 281
A customer support representative receives an email from a client that contains their full name, address, and credit card details and a request to update their billing information.
Which action should the representative take?
Answer: C
Explanation:
Payment card data and other sensitive personal information must be protected according to security policies and compliance requirements (e.g., PCI DSS). Storing the data in approved encrypted storage ensures it remains secure and accessible only by authorized personnel.
NEW QUESTION # 282
What are benefits of a knowledge base for IT support? (Choose two)
Answer: A,B
NEW QUESTION # 283
A customer calls the Help Desk and reports the following:
I keep getting an error that my system is low on memory when I run my video editing software.
Which process will allow the customer to locate the available memory of their device?
Answer: A
Explanation:
Task Manager's Performance tab provides real-time details on total, used, and available RAM, allowing the user to see memory availability.
NEW QUESTION # 284
A user's network-connected scanner is able to send scans to some PCs on the network but not others.
What should the technician check to resolve this issue?
Answer: C
Explanation:
Correct Answer. B. Firewall settings on the PCs that cannot receive scans Firewall settings on individual PCs can block incoming network communications, such as scans sent from a networked scanner, especially if some PCs can receive scans and others cannot.
Option A is incorrect. Incorrect IP configuration would likely prevent the scanner from communicating with any PC on the network.
Option C is incorrect. Document format issues would not selectively affect communication with only some PCs.
Option D is incorrect. Network speed issues might slow down communication but wouldn't selectively block scans from reaching only certain PCs.
NEW QUESTION # 285
......
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