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The benefits of obtaining a Salesforce Service Cloud Consultant certification are numerous. Certified professionals stand out in the job market and are highly sought after by organizations looking for experts in the Salesforce Service Cloud. Certified professionals also gain access to a community of other certified professionals, which can provide valuable networking opportunities and access to exclusive resources.

Salesforce Service Cloud Consultant Certification is one of the most renowned credentials designed for professionals who have expertise in implementing Salesforce Service Cloud solutions. It is a highly valued certification that enables individuals to demonstrate their knowledge and skills in implementing Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification is ideal for individuals who work as a Service Cloud consultant, analyst or administrator.

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Salesforce Certified Service cloud consultant Sample Questions (Q33-Q38):

NEW QUESTION # 33
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?

A. Use Process Builder for notifications and case teams to monitor cases.
B. Use escalation rules for notifications and account teams to monitor cases.
C. Use escalation rules for notifications and case teams to monitor cases.
D. Use Process Builder for notifications and account teams to monitor cases.

Answer: A

NEW QUESTION # 34
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to
measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?

A. Create a list view report that includes fields for call center location, agent, calendar month, and first-call
resolution.
B. Create a joined report that includes fields for call center location, agent, calendar month, and first-call
resolution.
C. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and
first-call resolution.
D. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call
resolution.

Answer: D

NEW QUESTION # 35
When support agents are working on a case, the support manager at universal containers wants the agents to
see the case number, case subject, and case description in the case highlights panel.
How can a Consultant implement the functionality with configuration?

A. Remove these fields from the page layout and add the components to the highlights panel.
B. Add the fields to the page layout and add the fields to the highlights panel.
C. Remove these fields from the page layout and add the fields to the highlights panel
D. Add these fields to the page layout and add the components to the highlights panel

Answer: B

NEW QUESTION # 36
Universal Containers wants articles to be suggested to agents based on information they are typing into the case. Which solution should a consultant recommend?

A. Create a Visualforce page called Knowledge sidebar on the case page layout.
B. Enable the Knowledge sidebar related list on the case page layout.
C. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
D. Enable the Knowledge sidebar setting in the case support settings.

Answer: A

NEW QUESTION # 37
Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

A. Enable the Moderation feature to automatically create cases from posts.
B. Select two Twitter or Facebook accounts.
C. Create and assign permission sets to give agents social account access.
D. Retrieve Social Studio credentials.

Answer: B,C

Explanation:
Customer Community Login licenses are used for external users who access Experience Cloud sites and need to view and execute reports with the ability to "Run as specified user". This license type allows users to create and manage cases, as well as access custom objects and tabs. Customer Community Login licenses are based on the number of monthly logins and are suitable for occasional users who do not need full access to standard CRM functionality. Verified References: Service Cloud Consultant Certification Guide & Tips, Experience Cloud User Licenses

NEW QUESTION # 38
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