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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a globally recognized certification for professionals who want to specialize in IT service management (ITSM). ITIL, which stands for Information Technology Infrastructure Library, is a framework that provides guidelines for effective IT service management. The ITIL 4 Foundation certification is the entry-level certification in the ITIL 4 certification scheme, and it covers the basics of ITIL 4 concepts and terminology.

ITIL 4 Foundation Certification Exam is an essential certification for IT professionals who want to demonstrate their knowledge and skills in managing IT services based on the ITIL 4 framework. ITIL 4 Foundation Exam certification validates the ability of professionals to contribute to the effective management of IT services in their organization. Additionally, ITIL 4 Foundation Certification opens up new career opportunities for professionals and helps organizations improve their IT service delivery.

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ITIL 4 Foundation Exam Sample Questions (Q249-Q254):

NEW QUESTION # 249
Which activity is part of the 'continual improvement' practice?

A. Making business cases for improvement action
B. Authorizing changes to implement improvements
C. Logging and managing incidents that result in improvement opportunities
D. Identifying the cause of incidents and recommending related improvements

Answer: D

NEW QUESTION # 250
Which statement about known errors and problems is CORRECT?

A. A known error is the cause of one or more problems
B. Known errors cause vulnerabilities, problems cause incidents
C. Known error is the status assigned to a problem after it has been analysed
D. Known errors are managed by technical staff, problems are managed by service management staff

Answer: C

NEW QUESTION # 251
What is typically needed to assign complex incidents to support groups?

A. A change schedule
B. The incident priority
C. A self-help tool
D. The incident category

Answer: D

NEW QUESTION # 252
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A. Change enablement
B. Service request management
C. Problem management
D. Incident management

Answer: D

NEW QUESTION # 253
What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

A. Involving customers after all planning has been completed.
B. Increasing collaboration and visibility for the improvement.
C. Engaging every stakeholder group in the same way, with the same communication.
D. Restricting information about the improvement to essential stakeholders only.

Answer: B

Explanation:
Explanation/Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions

NEW QUESTION # 254
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