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Salesforce Certification Preparation for Advanced Administrator Sample Questions (Q178-Q183):
NEW QUESTION # 178
When an administrator enables customizable prebuilt entitlements, which three options are automatically created?
Choose 3 answers
- A. Three milestone types
- B. One Warning Action
- C. One escalation rulte
- D. Three field updates
- E. One SLA process
Answer: A,C,E
NEW QUESTION # 179
A sales manager wanes to edit the Opportunities owned by the sales team. The manager does NOT have edit access to the Opportunity object.
What is the recommended solution?
- A. Enable team setting on the Opportunity object to grant read/write access.
- B. Create a permission set for Opportunity edit and associate it to the year record.
- C. Change the Opportunity's organization-wide default setting to public read/write.
- D. Redefine the role hierarchy grant access using hierarchies.
Answer: C
NEW QUESTION # 180
What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?
- A. Workflow Rule Field Change
- B. Screen Row
- C. Batch Update
- D. Before save How Trigger
Answer: D
NEW QUESTION # 181
An administrator is trying to deploy a change set from a newly upgraded sandbox source org with new features to a destination sandbox org on a previous release. Some metadata in the change set cannot be deployed because they've changed between releases.
What should the administrator do to deploy the changes to a sandbox?
- A. Create a new sandbox on the new release version and deploy ;he change set to the new org.
- B. Make the changes manually through the user interface in the source org.
- C. Submit a ticket to Salesforce to update the source org to the latest release.
- D. Refresh the sandbox destination org and then deploy the change set.
Answer: A
NEW QUESTION # 182
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
- A. Chat can only be added to Standard navigation Lightning apps.
- B. Chat must be routed with Omni-Channel in Lightning Experience.
- C. Chat can only be added to Console navigation Lightning apps.
- D. Chat is unavailable in Lightning Experience if also using Omni-Channel.
Answer: B,C
Explanation:
Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience1. Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style2. Reference: 1 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_omnichannel.htm&type=5 2 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_app.htm&type=5
NEW QUESTION # 183
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